Privacy Policy
Effective Date: 5/31/2025
At Tot Coffee, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website or purchase our products and services.
1. Why We Collect Your Information
We collect your personal information to provide and improve our products and services. This includes fulfilling your orders, offering customer support, enhancing your experience on our website, and complying with legal obligations.
2. Information We Collect
We may collect the following types of information:
Personally Identifiable Information:
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Name
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Email address
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Phone number
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Mailing address
Payment and Transaction Information:
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Credit/debit card details
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Purchase history
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Notification preferences
Usage Data and Technical Information:
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Browsing and click-stream activity
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Session heatmaps and scroll activity
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Non-identifying information such as:
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Device type
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Operating system
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Internet browser
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Screen resolution
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Language and keyboard settings
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User location
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Internet service provider
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Referring/exit pages
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Date/time stamps
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3. How We Use Your Information
We use the information we collect for the following purposes:
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Processing Transactions: To process your orders and fulfill your purchases of coffee, merchandise, and services.
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Customer Support: To respond to inquiries, process returns or refunds, and provide customer service.
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Website Improvement: To analyze user behavior and enhance our website’s functionality, design, and user experience.
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Legal Compliance: To meet legal requirements, resolve disputes, and enforce our terms and policies.
4. Data Storage and Security
Our company is hosted on the Wix.com platform. Wix provides us with the online infrastructure to sell our products and services. Your data may be stored through Wix’s data storage, databases, and general applications, which are hosted on secure servers behind a firewall.
5. Sharing Your Information
We do not sell your personal information. However, we may share it with third-party service providers that help us operate our business:
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Payment processors: Clover, Apple Pay, Google Pay, Wix Payments
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Shipping and delivery services: Pirate Ship, USPS, FedEx, UPS
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Hosting and analytics providers: Wix, Google Analytics
All direct payment gateways provided by Wix adhere to PCI-DSS standards, managed by the PCI Security Standards Council (Visa, MasterCard, American Express, Discover), ensuring secure handling of credit card information.
6. California Privacy Rights (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
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Right to Access: You can request details about the personal data we have collected about you. Requests may take up to 72 hours.
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Right to Deletion: You can request deletion of your personal data. Once submitted to Wix, deletion may take up to 48 hours, and you will be notified upon completion.
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Right to Opt-Out of Sales: We do not sell your personal information.
To exercise any of these rights, contact us at: drinktotcoffee@gmail.com
7. Privacy Policy Updates
We may update this policy at any time. Changes take effect immediately upon being posted on our website. We will update the “Effective Date” at the top when changes are made. We encourage you to check this policy periodically to stay informed.
8. Contact Us
If you have any questions, concerns, please contact us at:
TOT Coffee
Email: drinktotcoffee@gmail.com
Return Policy
Final Sale Items
Coffee beans, food items, and coffee filter papers are final sale and non-returnable due to their perishable nature and safety precautions.
Returnable Items
Equipment and other merchandise may be returned within 15 days of receiving your package. Items must be in original, unopened condition with all original packaging and components intact.
How to Initiate a Return
To start a return, please email us at DRINKTOTCOFFEE@GMAIL.COM with the subject line: "Request for Return/Refund". Failure to include this subject line may result in delayed processing of your return.
Refunds & Fees
Refunds will be issued to the original method of payment after your return is received and inspected.
Shipping, postage, and handling fees are non-refundable. For orders that qualified for free shipping, a standard shipping charge will be deducted from your refund.
Important Conditions
We reserve the right to refuse a refund or apply a restocking and shipping fee if:
The item has been used, damaged, or is not in its original condition.
The item has been altered in any way.
The return is initiated more than 15 days after the item was received.
All returns will be processed in a timely manner. By making a purchase, you agree to the terms outlined in this return policy. For any questions, please contact us at: drinktotcoffee@gmail.com.
Thank you for choosing Tot Coffee. We value your satisfaction and aim to provide quality products with clear return guidelines.